Center Director in Training at C2 Education in La Canada Flintridge, CA
Center Director in Training Position Summary The Center Director in Training is a critical position in C2. It is an active developmental position that gives you the full 6 weeks of immersive onboarding as well as several months of on the job training. This will give you an outstanding foundation to transition into a permanent Center Director role in your own center when an opening arises. Due to our continued growth in the region, Center Director positions normally open up every few months. As an overview, our Center Directors professionally manage and grow C2 Education Geographic Trade Area (GTA) Operations. This includes delivering outstanding academic experiences and successful outcomes for our students, and engaging conferences with their parents both in-person and via virtual online video; growing enrollments and renewals; and managing operations to C2 standards in a hybrid (virtual and in-center) operating environment (includes process, financial, and people administration and compliance). The Center Director leads the GTA team, tracks student progress, conducts student and family conferences and academic guidance sessions, and upholds high-quality customer service. The Center Director is the Face of C2 Education and is a Brand Ambassador. Role:
The Center Director will:
Provide outstanding academic services to students and their families in all GTA locations Increase GTA enrollments through excellent customer service and expertise, as well as fluent knowledge of college admissions, local schools, libraries, potential partners, and online community groups Meet or exceed operating performance targets Recruit and develop a high-performing team of educators Operate seamlessly in a virtual online and in-center operating environment Responsibilities Responsibilities of the Role:
o Ensure delivery of C2 programs and initiatives for our families in alignment with our Mission. o Create academic plans for students, and manage teachers to deliver student outcomes. o Oversee student testing and monitoring of all students' academic progress. o Manage center lead contacts o Conduct conferences inside the center unless customer prefers virtual with prospective customers to review their child's needs and deliver new enrollments for C2's programs and services. Ensure contracts are complete and accurate. o Conduct conferences inside the center unless customer prefers virtual with parents and students to review progress, adjust academic plans, and renew enrollments. o Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative. o Develop and execute local marketing activities, as well as companywide marketing programs . o Recruit, hire, manage and provide ongoing development and support to teachers and center staff. o Meet enrollment targets and operational excellence standards. Operational standards include our standards relating to process, controls, and compliance on finance, HR, and academics. o Manage class schedules to effectively staff sessions and meet company efficiency and usage targets. o Other responsibilities - as required by the business Key Skills and Competencies Mission Driven Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives. Love learning and helping others learn. Relish building relationships with students and their families. Growth Driven Ability to directly align parent and student needs with the benefits of C2 programs and services to create both new enrollments and existing customer renewals. Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments. Customer Focus Meets the expectations and requirements of internal and external customers. Exhibits professional and approachable demeanor; understands they are often the Face of C2 Education. Fosters an environment of open communication with students and parents to ensure a positive and effective relationship Passion for Results Consistently achieves key performance indicators on a month-to-month basis Ability to prioritize and focus on key objectives, which may change from month to month Demonstrates persistence and follow up. Works well with others Inspires energy in others, especially center team Relationships are based on respect, partnership, and support rather than position and hierarchy Team Leadership Inspires energy in other, especially center team Relationships are based on respect, partnership, and support rather than position and hierarchy Recruits, develops, and manages performance of center team Personal Drive and Development Possesses intrinsic motivation Communications Effective communications both in virtual and in-center environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships, whether with customers or with team members Hybrid Work Environment Learning agility - able to adapt to changes in work environment by changing behaviors as required. Able to acquire new skills as required Time management, planning, and prioritization Ability to manage and growth a full network of virtual relationships High tolerance for ambiguity Qualifications Bachelor's Degree required 3-5 years progressive career growth in management or consultative sales Experience managing in a virtual operations and team environment Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services Experience in recruiting, leading, and developing effective teams, including virtually Understanding the current landscape of the college admissions process and/or local school system preferred Bilingual in English and Korean or Mandarin beneficial Highly proficient in online meeting platforms, presentation applications, social media account management, as well as supporting technical knowledge Proficient in Microsoft Office and Google applications Ability to travel to Atlanta for annual conference, as well as in-person meetings as needed (less than 10%). Ability to travel to operating locations within GTA as required
Salary Range:
$80K -- $100K
Minimum Qualification
Education AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
The Center Director will:
Provide outstanding academic services to students and their families in all GTA locations Increase GTA enrollments through excellent customer service and expertise, as well as fluent knowledge of college admissions, local schools, libraries, potential partners, and online community groups Meet or exceed operating performance targets Recruit and develop a high-performing team of educators Operate seamlessly in a virtual online and in-center operating environment Responsibilities Responsibilities of the Role:
o Ensure delivery of C2 programs and initiatives for our families in alignment with our Mission. o Create academic plans for students, and manage teachers to deliver student outcomes. o Oversee student testing and monitoring of all students' academic progress. o Manage center lead contacts o Conduct conferences inside the center unless customer prefers virtual with prospective customers to review their child's needs and deliver new enrollments for C2's programs and services. Ensure contracts are complete and accurate. o Conduct conferences inside the center unless customer prefers virtual with parents and students to review progress, adjust academic plans, and renew enrollments. o Develop and maintain relationships with local schools and business communities and actively participate in community events as a C2 representative. o Develop and execute local marketing activities, as well as companywide marketing programs . o Recruit, hire, manage and provide ongoing development and support to teachers and center staff. o Meet enrollment targets and operational excellence standards. Operational standards include our standards relating to process, controls, and compliance on finance, HR, and academics. o Manage class schedules to effectively staff sessions and meet company efficiency and usage targets. o Other responsibilities - as required by the business Key Skills and Competencies Mission Driven Highly motivated by the opportunity to help students and their families achieve their academic goals in order to enhance their opportunities for the future and change their lives. Love learning and helping others learn. Relish building relationships with students and their families. Growth Driven Ability to directly align parent and student needs with the benefits of C2 programs and services to create both new enrollments and existing customer renewals. Demonstrates initiative and resourcefulness in expanding on existing customer base to increase enrollments. Customer Focus Meets the expectations and requirements of internal and external customers. Exhibits professional and approachable demeanor; understands they are often the Face of C2 Education. Fosters an environment of open communication with students and parents to ensure a positive and effective relationship Passion for Results Consistently achieves key performance indicators on a month-to-month basis Ability to prioritize and focus on key objectives, which may change from month to month Demonstrates persistence and follow up. Works well with others Inspires energy in others, especially center team Relationships are based on respect, partnership, and support rather than position and hierarchy Team Leadership Inspires energy in other, especially center team Relationships are based on respect, partnership, and support rather than position and hierarchy Recruits, develops, and manages performance of center team Personal Drive and Development Possesses intrinsic motivation Communications Effective communications both in virtual and in-center environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships, whether with customers or with team members Hybrid Work Environment Learning agility - able to adapt to changes in work environment by changing behaviors as required. Able to acquire new skills as required Time management, planning, and prioritization Ability to manage and growth a full network of virtual relationships High tolerance for ambiguity Qualifications Bachelor's Degree required 3-5 years progressive career growth in management or consultative sales Experience managing in a virtual operations and team environment Background in academic services/ education / consultative sales / hospitality / multi-unit services/ health and wellness services Experience in recruiting, leading, and developing effective teams, including virtually Understanding the current landscape of the college admissions process and/or local school system preferred Bilingual in English and Korean or Mandarin beneficial Highly proficient in online meeting platforms, presentation applications, social media account management, as well as supporting technical knowledge Proficient in Microsoft Office and Google applications Ability to travel to Atlanta for annual conference, as well as in-person meetings as needed (less than 10%). Ability to travel to operating locations within GTA as required
Salary Range:
$80K -- $100K
Minimum Qualification
Education AdministrationEstimated Salary: $20 to $28 per hour based on qualifications.
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